There are some additional changes to what is listed below due to the COVID-19 pandemic. Please contact us, prior to you visit, to find out more.
This access information is intended to make your visit run as smoothly as possible. If you need any further details to help you prepare for your visit, or you would like a little extra support when visiting, please call 01636 655765 to discuss your needs.
There are four accessible parking bays in front of the museum for blue badge holders. These are subject to the usual parking restrictions. There are a further two accessible spaces in the private car park to the rear of the museum, which can be reserved in advance by emailing firstname.lastname@example.org or phoning 01636 655765. There are also a number of public pay and display car parks in Newark. The closest being Appletongate car park, located approximately 200m away from the National Civil War Centre.
Getting in and around the building
There is step-free access to the building from the front and rear. Once inside, you can choose from steps and stairs or lifts to gain access to any part of the building. The main galleries are on floors 1, 3 and 5. The lifts are big enough for most wheelchairs and smaller mobility scooters. We are able to lend you a wheelchair on request (two available).
There is a platform lift to access the café. To look at the National Civil War Centre entrance, visit Google Maps.
There is an accessible toilet on floor -1, with lift access from the museum. Another is available in the café area.
We do not have a Changing Places toilet. The nearest one is St Mark’s Toilets
For blind and partially sighted visitors
We are working on some new ideas to support your visit.
An audio described guide is available on a handheld device with earphones. This describes how to get around the ground floor galleries in the museum and highlights some interesting objects and stories along the way. Six of these are available. You can either reserve one in advance or ask for it on arrival. A member of our team will be delighted to show you how it works.
In the new World Turned Upside Down exhibition on Floor 3, 3D models of some objects are on display: a posy ring, the Rolleston chalice and the life mask of Oliver Cromwell. Please touch these so that you can experience some of the details.
Coming soon: a large print guide and a Braille guide to the exhibitions.
If there is anything else we can do to help, please let us know.
For D/deaf and hard of hearing visitors
A hearing induction loop is available at the welcome desk and in the Tudor Hall for talks and events.
The ground floor Civil War gallery includes a Cinema experience. You will see three films which offer a flavour of 17th century life and tell some of Newark’s most important stories. Subtitles are available for all of these films. Please ask a member of staff on arrival.
The welcome staff and managers have all attended Autism Awareness training. They are understanding and happy to help.
Our sensory backpack for children includes a pair of ear defenders, a sensory ball, a sensory floor plan, a soft toy, a squishy toy, a stretchy noodle, a sensory egg timer, a notebook and pencil.
If you feel a sensory backpack for adults would be useful, please contact email@example.com with your ideas and suggestions.
Quiet sessions are available every second Sunday of the month from 10-11am and from 3pm until close. You can be sure of a friendly welcome and a relaxed experience. The volume of sound effects is turned down and lighting is turned up a little so that some areas are not as dark as usual. In the Tudor Hall, you can touch and explore some of our objects on the Touch and Feel table. Volunteers will be available to answer any questions you may have.
Coming soon: a visual story to help you plan your visit.
For people with dementia
If you would like to discuss your visit with someone before you come, please call us on 01636 655765.
Many of the staff in our museum and café have received Dementia Friends training. They are happy to help you find your way around and enjoy your time with us.
Our Memory Boxes are available on loan to community groups, memory cafes, day centres and care homes. Email firstname.lastname@example.org or phone 01636 655949 for details.