The community trigger (CT) gives victims and communities the right to request a review of their anti-social behaviour complaints. It was introduced by the Anti-Social Behaviour Crime and Policing Act 2014 and brings agencies together to take a joined-up, problem-solving approach to finding a solution.
If a CT submission meets certain requirement, a case review will be undertaken by the local Community Safety Partnership (CSP).
This means agencies will meet to:
- share information
- review what action has been taken
- decide whether additional actions are possible
- provide victims and witnesses with a comprehensive action plan for how the problem will be addressed
Any victim of anti-social behaviour (ASB) or person acting on behalf of the victim, such as a carer or family member, MP, councillor or professional person can use the community trigger. The victim could be an individual, business or community group.
We’ll act on your CT request if:
- you have reported three times in the last six months separate but related, anti-social incidents to agencies and the problem still persists
- you are aware that other people in the local community have reported separate, but not related, anti-social incidents to agencies in the last six months and the problem persists. The trigger will be started if five or more individuals have made separate, but related reports over a six month period.
There are certain situations where a CT will not be enacted, including when you have reported ASB and have:
- been given a timetable for response which has not expired - in this case you’ll be advised to contact the agency you’re working with to discuss what is happening
- have received a service but are unhappy with the conduct of a particular agency- in this case you’ll be advised to submit a complaint under the agency's complaint procedures
How to raise a community trigger
Raise a community trigger by completing our online form or calling us on 01636 655698 or 01636 655658.